Behind the Chair 

Cancellation Policy

Each client’s appointment is important to us.  Studio HZ want to give your service the time and attention it deserves.  As a result, we respectfully request at least 24 hours notice if you need to cancel or make changes to your appointment time.  Failing to give 24-hour notice will result in a 50% charge.  Any no-shows will be charged 50% of their service amount.  Clients who are more than 15 minutes late will be considered no-shows and the appointment will need to be rescheduled.  We will do everything we can to accommodate appointment changes and cancellations as required.  Please give your stylist a call at your earliest convenience to modify or cancel your appointment.

Studio HZ understands situations occur that are out of our control, special consideration will be given in those instances.